The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro.
Who is it for:
This course is for those that work, or wish to work in the restaurant and hospitality sector and who would like to increase customer loyalty and profitability by teaching skills that will enhance the customer experience by learning skills.
Hospitality Customer Care Online Course:
Developing and using your Customer Care skills is of great benefit to you personally and to the business. On a personal note applying the principles of excellent customer care will help you have more pleasant interactions with your guests. On a professional note applying the principles of excellent customer care will make it easier to be successful in what you are doing. On a business note great customer care will bring customers back- poor customer care will drive customers away. At the end of this course, you will be able to; Deliver excellent customer care by focusing on your guests, creating great first impressions, giving what the guests need, appearing professional, and making a lasting impression.
Lessons in the Hospitality Customer Care Online Course:
- The basics: Appearance
- Personalised Experience
- Focusing on your Guests
- First Impressions
- Ingredients for Excellent Service
- Lasting Impressions
- Certification Test
Hospitality Customer Care Certificate Exam:
On completion of all modules you will be presented with a brief six question certificate quiz on the topics of the course. You will receive your course certificate after passing this test.
Hospitality Customer Care Additional Information:
Our online courses are very easy to use and all you need is a computer with an internet connection. It is recommended that you use a laptop or desktop and have installed Flash Player 8.0 or above. Courses can be taken on a tablet providing you are using a flash enabled browser.
You can take this Hospitality training Course anytime, anywhere, 24/7! You don’t have to complete the course in one sitting. If you have to leave unexpectedly, or you just want to complete it later it will remember where you were, the last time you left it. You can also learn at your own pace. Learning has never been easier, you can get the course you need today and it’s just a click of a button away.