Customer Care Courses:
We have designed two online Customer Care courses to meet our clients training needs. The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro. Whereas positive word of mouth regarding Customer Care can make the company tens of thousands of euro. For more information on the Customer Care course’s offered by Dulann’s please check out the links below.
About our Customer Care Courses:
Dulann understand’s the true value of Customer Care, how it has evolved and the lasting effects a negative experience can have on a business. Therefore, Good Customer Care is not just important, its vital. Dulann have developed web-based Customer Care course’s that teach retail staff about customer care. On the Customer Care course’s topics discussed include the true financial loss of loosing a customer and the important role they have in protecting their jobs and the business. Upon completion of the course content the client’s will be required to complete a Certificate exam. For further information about the Certificate exam and the courses in general please check out the links above or the courses in the sidebar.
Customer Care Courses Additional Information:
There are no entry requirements for any of Dulann’s training courses. Our online courses are very easy to use and all you need is a computer with an internet connection. It is recommended that you use a laptop or desktop and have installed Flash Player 8.0 or above. Courses can be taken on a tablet providing you are using a flash enabled browser.