Retail Customer Care

Customer Care RetailCost:
€25

Duration:
30 minutes

Legal Requirements:
The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro.

Who is it for:
This course is for those that work, or wish to work in the retail sector and who would like to increase customer loyalty and profitability by teaching skills that will enhance the customer experience by learning skills.


Retail Customer Care Online Course:

Good Customer Care is not just important, its vital. This web-based course teaches retail staff about customer care, the true financial loss of losing a customer and the important role they have in protecting their jobs and the business. The requirement to complete this course is commercial rather than legal. One instance of poor customer service can cause the business tens of thousands of euro.

Lessons in the Retail Customer Care Online Course:

  1. Instructions and Tutorial
  2. Why care for your Customer?
  3. Customer Focus
  4. Courtesy
  5. Credibility
  6. Communication
  7. Competence
  8. Consistency
  9. Exercises
  10. Certificate Exam

 

Retail Customer Care Certificate Exam 

On completion of all modules you will be presented with a brief examination. You must achieve a pass mark of 60% from 20 questions in order to gain certification. The 20 questions are taken randomly from a bank of 100 questions for the examination.

Retail Customer Care Additional Information:

Our online courses are very easy to use and all you need is a computer with an internet connection. It is recommended that you use a laptop or desktop and have installed Flash Player 8.0 or above. Courses can be taken on a tablet providing you are using a flash enabled browser.
You can take this Retail Customer Care Course anytime, anywhere, 24/7! You don’t have to complete the course in one sitting. If you have to leave unexpectedly, or you just want to complete it later it will remember where you were, the last time you left it. You can also learn at your own pace. Learning has never been easier, you can get the course you need today and it’s just a click of a button away.
Summary
Training Course
User Rating
5 based on 5 votes
Service Type
Training Course
Provider Name
DulannExpress.com,
M10 Wexford Enterprise Centre ,Strandfield Business Park Kerlogue,,Wexford- Telephone No.053 915 6752
Area
Ireland
Description
This course is designed to help retailers increase revenue through excellent customer care.